Your privacy matters to us. This policy explains how MedNU collects, uses, and protects your information when you use our app to book doctors, lab tests, pharmacy orders, ambulance, and caregiver services.
Information We Collect
We collect personal information you provide during registration, such as your name, phone number, and email address. We also collect health-related information you share when booking services, device identifiers, location data (with your permission), and usage analytics to improve the app experience.
How We Use Your Information
Your information is used to provide and personalise healthcare services, process bookings and payments, communicate appointment reminders and service updates, improve app functionality, and comply with legal obligations. We do not sell your data to third parties.
Data Sharing & Disclosure
We may share your information with healthcare providers you book through MedNU, payment processors, and technology partners who help us operate the platform — all bound by strict confidentiality agreements. We may also disclose information when required by law.
Data Security
We implement industry-standard security measures including TLS encryption in transit, encrypted storage for sensitive data, role-based access controls, and regular security audits. No method of transmission over the internet is 100% secure, but we strive to protect your data using best practices.
Cookies & Tracking
We use cookies and similar tracking technologies to maintain your session, remember preferences, and understand how you use MedNU. You can control cookie settings through your device or browser. Disabling certain cookies may affect app functionality.
Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also withdraw consent for data processing, request data portability, or object to certain uses of your data. To exercise these rights, contact us at mednuapp@gmail.com.
Children's Privacy
MedNU is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will promptly delete it from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date and notify you through the app or via email. Continued use of MedNU after changes constitutes acceptance of the updated policy.
App Permissions
The MedNU app requests the following device permissions. We only use each for the purpose described, and each is requested only when the related feature is used.